Why big companies suck

So I'm reformatting my thinkpad hard drive because it's been bluescreen crashing about twice a day for the past week. When I bought it from IBM several years ago it was preinstalled with XP and Office. They didn't send any discs along with it, but I have the license keys. So now that I am reformatting I need the discs to reinstall. But the thing is, IBM refuses to send me the discs and is telling me I have to buy the software all over again - and they don't care that I paid for it.

Needless to say I am livid. WTF, IBM? I guess it doesn't matter that I was a customer and paid for software. And here I have two totally worthless MS access keys, and no one willing to send me the disks of software I paid for. Fuck you IBM and Microsoft. I've got a brand new Mac sitting right here....